Common questions about BT Wi-fi

Buying wireless internet access

You can pay by credit or debit card, and subscriptions can also be paid by monthly Direct Debit. You pay for vouchers when you order them. You pay your BT Wi-fi subscription in arrears.

You can buy them online and may also be able to buy access locally at selected BT Wi-fi hotspots.

Most people set up their own account because they like to have the same username and password every time. You can buy a BT Wi-fi voucher or subscription and pass the credentials to someone else, but it may be easier if they set up their own account.

You will still be able to use it until it expires or either of us chooses to end your agreement.

Yes. You can connect up to three devices at any one time, but you will consume the minutes at three times the rate. For example, if three devices are used concurrently with a 1 hour voucher, then the 60 minutes will only last for 20 minutes.

We’ve reviewed our products in line with where and how our customers want to get online. Most tell us they want unlimited access without the worry of additional charges. Our new 3 Month Unlimited and 12 Month Unlimited subscriptions allow unlimited wi-fi access at all BT Wi-fi hotspots.

FREE BT Wi‑fi app

FREE BT Wi‑fi app for BT Broadband and 3 & 12 Month Unlimited subscription customers.


Not got BT Wi‑fi? Use a voucher to get online at BT Wi‑fi premium hotspots and BT Wi‑fi Home Hubs and Business Hubs. Buy vouchers online.


Find out how we help keep you safe and secure when you're using BT Wi‑fi.