Forgotten BT Wi-fi (inc. BT Openzone) account log in details
Forgotten login details
If you can't remember your password, and you've given us your UK mobile number we can text you a new password - just enter your BT Wi-fi username and click Go.
This won't work if:
- you've made a mistake typing your username - check you aren't using capital letters and that spelling is correct (if you've copied and pasted your username, make sure there's no space after it)
- you haven't recorded your mobile number in your personal details information
- you use another access provider - please contact them about your password
Remind me of my username
If you've forgotten your username, please enter your email address below and we'll email it to you and send you a text if you've given us your UK telephone number.